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Returns, Warranties, & Shipping Discrepancies


  • Please use the return form below for all return requests.
  • ALL warranty work is performed in the US and return shipped to US addresses only.
  • All shipping discrepancies must be reported within 5 business days of receipt of merchandise. Discrepancies reported after 5 business days will not be allowed.
  • Mtn Outlet will repair, replace or give credit on defective products at its sole discretion. As a general rule, Mtn Outlet follows manufacturer warranty policies when determining issues regarding repair, replacement, etc.
  • Returns on fuel, food items, or discontinued items will not be accepted.
  • Returns of items that Mtn Outlet special orders from the manufacturer will not be allowed. This includes items not in the catalog or unusually large quantities of catalog items.
  • Mtn Outlet allows the return of non-defective items for up to 30 days after the invoice date. Any exception to this rule is at Mtn Outlet’s sole discretion. If Mtn Outlet, in its sole discretion, allows this type of return, a restocking fee of a minimum of 15% up to a maximum of 75% could be charged-especially if the item cannot be resold (i.e. the item has been used, price stickers are affixed, packaging is damaged, discontinued items, etc.).
  • Orders returned by a freight delivery carrier as refused, bad address, or any other reason without prior notification or authorization will be subject to a minimum 15-75% restock fee at Mtn Outlet’s discretion.
  • Warranty or defective products may take 10-15 business days for replacement.
  • Mtn Outlet reserves the right to review product sold in group sales as potential accelerated wear and tear which may not qualify for normal warranty returns.
  • DISCLAIMER OF WARRANTIES. MTN OUTLET EXCLUDES AND DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO ANY GOODS SOLD TO CUSTOMER. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, WHICH EXTEND BEYOND THE WARRANTIES EXPRESSLY STATED FROM THE MANUFACTURER.


Orders and Returns